Terms and Conditions

These Terms and Conditions govern the rights and obligations between you as a customer and our online store. Please read them carefully before placing an order. By placing an order, you agree to the terms outlined in this document.

1. Order and Confirmation

All orders placed through the website are considered valid after confirmation via email. The confirmation includes details of the ordered products, prices, total amount, selected delivery method, and estimated delivery time. The online store reserves the right to refuse or modify an order in case of errors in prices, stock availability, or product descriptions.

2. Prices and Payment

All prices are in Bulgarian lev (BGN) and include all applicable taxes unless otherwise stated. Payments can be made via available methods provided during checkout: online payment, cash on delivery, or other listed options. The online store is not responsible for errors during fund transfer by payment systems beyond its control.

3. Delivery

Delivery is made to your address or to a courier office of your choice. Delivery times and costs are specified on the website. The online store is not responsible for delays or damages during transit beyond its control. Customers have the right to inspect the package upon delivery.

4. Returns and Complaints

Customers have the right to return products within the period specified by applicable law, following the return conditions listed on the website. Products must be in original packaging with all accessories and documentation. Complaints are processed according to the described procedures within a reasonable timeframe.

5. Responsibilities of the Parties

The online store provides products and services "as is" and is not liable for damages resulting from improper use or circumstances beyond its control. Customers are responsible for the accuracy of the personal data and delivery addresses provided.

6. Promotions and Offers

All promotions, discounts, and offers are valid under specified terms and periods. The online store reserves the right to cancel any promotion or offer in case of technical problems or errors in the published information.

7. Privacy and Personal Data

Your personal data is processed in accordance with data protection laws and our privacy policy. They are used solely for order processing, delivery, and service improvement. The online store does not share personal data with third parties without your consent, except when necessary to fulfill the order.

8. Changes to Terms and Conditions

The online store reserves the right to modify these Terms and Conditions at any time. Changes are published on the website and take effect upon publication. Customers are encouraged to check the Terms and Conditions regularly for updated information.